Peruvian watchdog inspects Claro's headquarters


Juan Fernandez Gonzalez

| 25 February 2016

The Peruvian headquarters of Claro have been inspected by the country's telecom authority shortly after users reported interruptions to pay-TV and Internet services.

osiptelAccording to the Organismo Supervisor de Inversión Privada en Telecomunicaciones (OSIPTEL) , Claro’s activity has been supervised over recent days to protect consumers' rights, as problems with fixed telecom services were reported on 22 February.

OSIPTEL got hundreds of complaints through social media and its call centre reporting problems in 17 districts of the capital, Lima, and Callao. And more complaints were received from the regional departments of Huánuco and Lambayeque.

The telecom authority has not yet revealed the results of the investigation or whether it will fine Claro for breaking regulations. Yet, it has stated that the operator may be liable for a paying fine of between $50,000-$150,000 and compensating every subscriber who suffered a service interruption.